Support when you need it.

Safety

If you are reporting harassment, impersonation, threats or another safety concern, include only the information needed to identify the relevant account or incident. Do not send passwords or payment-card information by email or through this form.

Block

Blocking is private. It removes mutual profile visibility and messaging according to the app’s safety rules.

Report

Use Report for harassment, threats, scams, impersonation, sexual misconduct, suspected underage use or other serious rule violations.

Meeting offline

Meet in a public place, tell someone you trust where you are going, arrange your own transport, and leave whenever you feel uncomfortable.

Money and personal data

Do not send money to people you meet through the app. Be cautious with financial information, identity documents, passwords, verification codes and home or work addresses.

Billing

For app-store purchases, include the store, purchase date and a non-sensitive order reference where available. Never send payment-card numbers or passwords.

Child-safety concerns have a dedicated standard. Do not send or forward suspected CSAM by email or through this form. See Child Safety Standards.