Back homeAccount & Data Deletion
Last updated: 18 September 2026
Pause, subscription cancellation and permanent account deletion are different actions.
Pause / Deactivate account
Pause is temporary. Your profile becomes non-discoverable while your account is retained. You can return later subject to the account’s status and current product rules. Pausing does not automatically cancel an app-store subscription.
Cancel a paid plan
Subscription cancellation stops future renewal. It is managed through the platform where you purchased the subscription, such as Google Play or Apple. Paid access may continue until the end of the current billing period. Cancelling a plan does not delete your 2XiDES account.
Permanently delete your account
In the app, go to Profile → Settings → Account & Security → Delete Account. The production flow requires reauthentication and explicit confirmation. Once the deletion workflow starts, the profile becomes non-discoverable and active sessions may be revoked. After any configured recovery period, personal/profile/discovery data and associated content are deleted or anonymised, subject to lawful retention requirements.
Request deletion from the web
If you cannot access the app, use the Help & Safety form and choose Account deletion. Send the request from the email address associated with your 2XiDES account where possible. We may ask you to verify account ownership before processing the request.
What may be retained
Some records may be retained where required or justified by law, accounting obligations, payment disputes, fraud prevention, safety investigations, legal claims or security. Retained information is restricted to the purpose that requires the retention and is not kept in active discovery.
Questions
Contact support@2xides.com or use Help & Safety.